Windows Firewall Warning Balloon*

Reader Asks Why His Firewall Won't Stay On After Boot

Q: About 5 times during every startup in Windows XP, I get the pop-up balloon that says my firewall is off.  Usually I just turn it back on.  Now when I go to control panel I’m unable to turn it on via the Firewall icon (asks me if I want to activate ICS, I say yes and it won’t load it) or via Security Center.  Any ideas?

A: It is not terribly alarming to see the balloon message once, briefly, during the XP startup– but it should resolve itself quickly  and automatically (it has to do with the order in which things load). You should not have to go in and turn it on each time. You set XP to use the firewall (or not) one time.

Without looking at your machine, please understand I can only give you general answers: firewall behavior such as you described is typically caused by two things– a malware infection which is disabling the firewall so that it can accomplish its nefarious goals; and/or corrupted Windows system files.
(If your machine is taking a really long time to start, this can also be a clue that you are infected and/or it can also mean you have too many programs loading at boot. You might want to read, http://techpaul.wordpress.com/2007/10/26/speed-up-your-startup-a-repost/)

You want to try to make certain you’re free of infection, and I have written many articles on removing malware, http://techpaul.wordpress.com/2008/09/02/malware-removal-techniques/ and also How To Cure A Malware Infection.

Modern malware is nasty stuff, and there’s no guarantees (short of reinstalling Windows), but here are some generic and general tips:
* Start by surfing to Trend Micro’s Housecall  and run an online scan of your machine (I suggest using the “try the new version” link).
* Make sure your antivirus hasn’t “expired” and is updated with the latest definitions.
* Download and install the free version of Spyware Doctor from the Google Pack and run it twice– a Full/Deep, and then a “quick/Intelligent.

Once you have all clean scans– if you still have the same problem, it is probably corrupted files (or, your infection is a bad one). You may need an XP Install disc (you may be able to use the disc that came with your computer, even if it isn’t an official Microsoft disc) for these next steps.
* Open a command prompt, Start >Programs >Accessories >Command Prompt, and launch the System File Checker by typing in sfc /scannow. Insert the disc when/if prompted (and close any windows that open.. you don’t want to run Setup, or launch a recovery).

* 99.9% of everybody has no use for ICS (Internet Connection Sharing) and you do not want this "enabled".

* As much as I recommend having a firewall, I must also say XP’s firewall is not all that great. Please look at http://techpaul.wordpress.com/2008/04/22/about-firewalls/

Please note: Since this behavior is usually indicative of real problems, it is not a bad idea to have a qualified PC repair technician have a look at your system.

Today’s free download: (from site) “With DataCD you will be able to print simple CD jewel case labels (Back & Front Cover, Slim CD Front Cover, Pocket Slim CD Front Cover, SuperDisk 120mb, NeatO [68646] NeatO [68645]). This is the ideal software if you decide to create personalized labels for your CDs.”

* Originally published 9/08/08

Copyright 2007-9 © Tech Paul. All rights reserved. post to jaanix

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XP End-of-Cycle | What Happens Next?

A reader submitted a question that I think merits a short posting, regarding the demise of "Microsoft support" for Windows XP.

This reader is one of many people who have - for various reasons - remained staunchly loyal to Windows XP, and was afraid that the end-of-life "phasing out" of XP would force them into installing and learning Linux.

Q: I read that Microsoft will stop supporting XP in April. Does that mean my computer will stop working? I absolutely refuse to use Vista, and want to keep using XP!! What do I have to do to keep my computer functional?

A: Microsoft is indeed ending full support (called "mainstream") for Windows XP SP3 on April 14th. It will then offer a much more limited support level - called "Extended" - until April 8, 2014. Of course, this is subject to change, but, basically 5 more years.
When those dates are reached, no - your copy of XP will not "stop working", it just will be incredibly obsolete, and after 2014 no new security patches will be released.. which will make it a golden target.

What happens in April this year? Microsoft defines "Extended Support" as follows:

3. What is the difference between Mainstream Support, Extended Support, and online self-help support?

Support provided	Mainstream Support phase	Extended Support phase
Paid support (per-incident, per hour, and others)	X	X
Security update support	X	X
Non-security hotfix support	X	Requires extended hotfix agreement, purchased within 90 days of mainstream support ending.
No-charge incident support	X
Warranty claims	X
Design changes and feature requests	X
Product-specific information that is available by using the online Microsoft Knowledge Base	X	X
Product-specific information that is available by using the Support site at Microsoft Help and Support to find answers to technical questions	X	X

Note A hotfix is a modification to the commercially available Microsoft product software code to address specific critical problems.

* Hopefully before 2014 arrives, you will find an OS to your liking (http://techpaul.wordpress.com/2009/01/11/a-techs-first-impression-of-windows-7/) and you can let XP retire into pleasant memory..

For more details see, the Microsoft Support Lifecycle Policy FAQ.
Also, for other Microsoft products, click here.

Copyright 2007-9 © Tech Paul. All rights reserved. post to jaanix

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Vista's Photo Gallery Feature

Quick & Easy Photo Editing Tool Also A Free Download

Do you like one-click simple? Do you like free? Are you tired of Mac fanatics smugly telling you how great iLife is? Do you ever e-mail photos, and need to do a little touching-up (cropping, maybe) first?

If you answered "yes" to one of these questions, you might find the "Media Center" program Photo Gallery to be just the ticket, and if you have a Vista machine or XP Media Center Edition, you already have this neat little app at the click of your Start button -- it's built-in.
(I use the crop, and 1-click red-eye removal the most..)

• Enhance your photos

  Enhance your photos by adjusting things like color and exposure. Improve your photos with simple crop and red-eye fixes. Create a panoramic view by combining multiple photos. Capture the moment by adding captions.

• Easily share your photos

  The "Publish" button makes it simple to share your photos and videos online. Or you can easily e-mail as many photos as you’d like to friends and family. You can also display your photos with cool screensavers and slideshows.

• Quickly find and organize your photos and videos

  Import your photos from your digital camera; the Windows Live Photo Gallery will automatically organize them based on date and time. Keep your images organized by name, date, rating, and type. Locate similar photos with tags you add.

• Download photo albums

  Photo Gallery allows you to download entire albums from Windows Live Spaces at high resolution.

If you aren't using one of those two OS's, you can download the program. It is one part of Microsoft's line of "Live" services. I wrote about Microsoft "Live" previously, to read that article click here. Also, if you're curious about what else is offered (free) as part of "Live", please read fellow Tech blogger Rick Robinette's vignette, Windows Live…

This screenshot shows the photo editing mode. You can see that there's a 1-click "auto-adjust", and a 1-click red-eye removal, as well as a 1-click Undo. There are more 'advanced' color and contrast adjustments as well.
The bottom controls are for the built-in slideshow feature.

This program is one of the 'enhancements' in Vista that most everyone can appreciate and make use of. And, I think that it's fairly decent of Microsoft to make it freely available for download.

Today's free download: Windows Photo Gallery. Simplify the way you work with photos.  Windows Live Photo Gallery makes it easy to import, organize, edit, and share your digital memories.

Copyright 2007-9 © Tech Paul. All rights reserved. post to jaanix

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More Answers: System Restore, Startup Programs, and Address Spoofing

“System Restore won’t work”, “I’m worried about ID Theft, how do I know if an email is legit?”, “I can’t get this #$*& program out of my Startup folder” — these are examples of some of the questions I have received since posting my articles on these topics. Today I’m going to review, and provide more solutions and answers.

Tip of the day: Since I’m going to cover the questions above, there is not going to be a single “Tip of the day” today. Instead, there will be “Today’s three questions”…

More on System Restore: What to do when System Restore just refuses to work. As I mentioned in my first System Restore post, SR simply is not a failsafe miracle worker. There are troubles that can occur that it simply does not repair — such as a corrupted SAM database. It is however a good place to start. It does undo a lot of the damage you can accidentally do to your machine. This fact is why you should always make a back up of your system — either a “disk image” made with a 3rd-party utility like Acronis True Image, or Norton Ghost, and/or Windows Backup Utility (Start >Programs >Accessories >System tools >Backup).
** My illustrated tutorial for that is here.**

I stated in the prior article, and will repeat here, that you may have to repeat the System Restore process several times before one “snapshot” finally takes. When you use SR, you will see a calendar with available snapshots in bold dates. You should see several. Start with the most recent date and time, and work your way backwards. If you have done this with no luck, you probably have one of those troubles System Restore is not designed for. Either look elsewhere for solutions, or call for some Tech Support (we Tech Support folks need to make a living too, you know).

Legit vs. Phishing: “how do I know if an email is legit?” In my post about the rocket scientist, I discussed phishing and recommended an anti-phishing site toolbar, which combats a form of phishing called “pharming“.
I suggest you take no chances with emails.

* Simply do not click on links in emails.
* Also, realize that your bank will not send you links. They know about phishing, and they figure you already know their url (you should have it bookmarked, so use that…or call them directly).
* Also be aware that just because an email claims to be from a friend or relative, doesn’t mean that it is. If you are not expecting an “executable” (application) or “you gotta see this!” .jpeg from Uncle Fred, by all means don’t open it! Contact him and ask him, “did you send me a..?” It is an easy thing for an Evil Doer to 'spoof' an address.
* And finally, make sure your antivirus definitions are up to date. If it is not already on by default, open your antivirus’ Options and look in “Update Options” for “Download and install new definitions automatically” (or words to that effect) and make sure it’s selected. If available, have it set to scan email and email attachments as well. (And, if your AV cannot scan incoming e-mail.. think about switching to one that does!)

Removing stubborn start up programs: If the methods I described in “My Startup folder is a clown car” proved insufficient for getting rid of a really determined program, there are more methods you can try. The first is using the msconfig tool.

Start by opening the msconfig utility. Click Start >Run and type in “msconfig” (no quotes), and then click on the Startup tab. Here you will see a list of the programs scheduled to start when Windows boots. Uncheck the checkbox next to the program you are having the troubles with. You will need to restart your system for the changes to take effect.
**Vista users: Manage Startup programs in Vista**

If you have already tried the aforementioned methods and simply cannot kill the autolaunch, please consider simply using Add/Remove Programs to “retire” the troublesome program altogether…or install a startup manager program like StartUp Cop.

Today’s free link:  GIMP Open Source digital image manipulating tool. This completely free application is a bit tricky to install but is well worth it as it offers a full range of tools for adjusting your digital images, and it does that in an interface that’s comfortable to folks with Photoshop experience.

Copyright 2007-8 © Tech Paul. All rights reserved. post to jaanix

If It Ain't Broke, Don't Fix It*

There is something wonderful in this simple philosophy. It certainly is an aggravation saver, and I believe it is a good, honest, tip for a happier life. It is applicable in all aspects of our daily lives -- including our tech gadgets.

Some people (me), though, have some malformed gene, or mis-wired section in their brain which renders them constitutionally incapable of keeping their mischievous little fingers off of a perfectly functioning device. These people have a strange compulsion to try to "make it better". They just have to open it up and look at what's inside...
A highly Scientific Study (that I just made up) has proven that a full 9-out-of-10 of these personality-types not only fail to "improve" the device, they fail to get all the pieces back inside, much less back in their proper places.

The modern name for these people is "tweaker". The most 'famous' tweaker was probably Tim ["the tool man"] Taylor, a character made famous by Tim Allen on Home Improvement. (I loved it when he "improved" the kitchen garbage disposal by powering it with a chainsaw engine.) His motto: More power!

Yes, "if it ain't broke, don't fix it" is a very good Rule. For that 90% of tweakers who only succeed in disassembling the object of their interest, it ought to be a Law. However (you, Dear Reader, were expecting a "however", right?), tweaking can be a good thing. Tweaking sometimes leads to Invention. Successful and repeatable tweaks are called "optimizing". And who can argue against optimizing? Not me. A great deal of Tech--for Everyone is about optimizing your PC.. such as today's tip.

Tip of the day: Optimize your computer with the latest device drivers. Most of my readers should be aware of the existence of the small programs that allow the software on our machines (primarily the OS) to interact with the hardware, which are called "device drivers". If you've ever added a new device, you (typically) had to put in a CD and install the "driver" to get it operational. My readers probably also know that, like other programs, drivers get "updated", and improved, occasionally. Did you also know that by seeking out, and installing the latest drivers, you can have a faster machine? Or, that your device may suddenly have more "features" and capabilities? Today I'm going to show you a method to use that I consider the first step, and tomorrow I'll describe the more aggressive and effective approach, as well as how to "undo" a driver update if things should go wrong.

The first step is to create a System Restore point, to give yourself a fallback position. I reco doing this whenever you make significant changes to your machine. (To see my series on the System Restore tool, click here.)

Then you need to access your Device Manager tool. There are a couple of ways to do this, but I use Start >right-click My Computer >Properties >Hardware tab >Device Manager. Now you will see a list of the components on your machine, as shown in the example below.
Some, in fact most, of these items you do not need to worry about updating. The items that typically will give you the most improvement are: graphics, sound, printer, network (or modem) adapter, and (sometimes) monitor.

Begin by selecting the device you want to update the driver for -- I am going to use for demonstration the sound on a laptop computer -- and 'expand' the hardware list by clicking on the "+" sign next to the proper category, in my example that will be the "Sound, video, and game controllers" category.

Next, double-click on the device name to open its Properties dialogue window. In my case that's "ESS Maestro PCI Audio", and then click on the Drivers tab, which will now open a window that looks like this.

Now click on the Update driver button, which launches an automated process called the "Hardware Update Wizard". Accept the default radio button setting ("Automatically") and click "next".

Now Windows will go out and "search" for a "better" driver than the current version, and when it finds one, will help you install it via a couple of "Next" clicks. Do this for all the devices (device types) that I listed above.
Unfortunately, the  most common result of the search returns this window.

This is because Microsoft has built into the search parameters a complex formula of what constitutes "better". To them, better does not just mean "newer" (ie, a more recent version number), but whether or not the driver has been tested and approved in the Microsoft labs (for a fee), and whether or not the driver's author has shelled out the dough to buy a digital "certificate" (for another fee).
Since this is a simple driver, and not a new miracle accounting program, or other retail piece of code, most authors skip these expensive steps... and so the Update search will disregard these drivers as if they didn't exist. Tomorrows post will deal with this issue.

But doing this process can and does produce results, and it is the method I reco as the first step in a faster/better PC. New drivers are released all the time, so I do this every so often.

To read Part 2, click here.

Today's free link: I have reco'd the popular Mozilla Firefox web browser here before, and I think it's only fair to tell you of another -- Avant uses the IE 7 rendering engine, but advertises itself as the "fastest browser on earth". I like it for its built-in security features, such as tracks erasing, and its rss reader. Take a look at the Avant homepage, and then give it a try.

Copyright 2007-8 © Tech Paul. All rights reserved. post to jaanix

How To Solve Buffer Errors When Burning Discs

If you are having problems burning files to optical discs (CD's and DVD's) you may see an Error Message that says something like "Buffer overrun. Try writing at a slower speed".
(And you might not.. you might just get jittery video or garbled music.)

Optical disc are "burned" with a laser, and due to highly complicated scientific something-or-others (probably something having to do with "Physics") the burning device in your machine needs to have the 'data' fed to it at a constant rate.
This is accomplished by "compiling" the files into a memory area called a "buffer".. which then 'feeds' the CD/DVD writer in a steady stream.

Problems can occur when the software creating the burn puts too much data into the buffer (an "overrun") too quickly, or not enough data in quickly enough (an "underrun").

Tip of the day: Cure your bad burns by telling your burning device to write at at a slower burn rate. (It will {should} tell the software.)

In Windows XP:
1) Open "My Computer" (Start >My Computer, or double-click the Desktop icon.)
2) Right-click on the CD/DVD drive icon and select (click) "Properties".
3) At the top are a series of tabs, click on "Recording"
4) Use the the drop-down arrow labeled "Select a write speed" to progressively slow down your burn until the problem disappears.

In Vista:
In Vista you need to open Windows Media Player to set the burn rate. Start >Programs

1) Click on the little arrow underneath the "Burn" menu, and select "More Options..."
2) On the Burn tab you will see the Burn speed drop-down arrow-- progressively slow down your burn until the problem disappears.

[Note: If you are using an authoring program, such as Nero or Roxio, you will find similar options in similar places (menus).]

Today's free download: When you need to copy discs, or deal with "disc images", you no longer talking about "burn files to disc", and you've entered into the realm of the "dot iso" (file type= .iso) and you need a program that offers the "Copy" option. I use a light-weight program that integrates into your Context Menus.
ISO Recorder is a tool (power toy) for Windows XP, 2003 and now Windows Vista, that allows (depending on the Windows version) to burn CD and DVD images (DVD support is only available on Windows Vista), copy disks, make images of the existing data CDs and DVDs and create ISO images from a content of a disk folder.

Copyright 2007-8 © Tech Paul. All rights reserved. post to jaanix

"Windows Firewall Is Off"-- Reader Question

Q: About 5 times during every startup in WinXP I get the balloon that says my firewall is off.  Usually I just turn it back on.  Now when I go to control panel I'm unable to turn it on via the Firewall icon (asks me if I want to activate ICS, I say yes and it won't load it) or via Security Center.  Any ideas?

A: It is not terribly alarming to see the balloon message once, briefly, during the XP startup-- but it should resolve itself quickly  and automatically (it has to do with the order in which things load). You should not have to go in and turn it on each time. You set XP to use the firewall (or not) one time.

Without looking at your machine, I can only give you general answers: firewall behavior such as you described is typically caused by two things-- a malware infection which is disabling the firewall so that it can accomplish its nefarious goals; and/or corrupted Windows system files.
(If your machine is taking a really long time to start, this can also be a clue that you are infected and/or it can also mean you have too many programs loading at boot. You might want to read, http://techpaul.wordpress.com/2007/10/26/speed-up-your-startup-a-repost/)

You want try to make certain you're free of infection, and I have written many articles on removing malware, http://techpaul.wordpress.com/2008/09/02/malware-removal-techniques/.  Modern malware is nasty stuff, and there's no guarantees (short of reinstalling Windows), but here are some generic tips:
* Start by surfing to Trend Micro's Housecall  and run an online scan of your machine (I suggest using the "try the new version" link).
* Make sure your antivirus hasn't "expired" and is updated with the latest definitions.
* Download and install the free version of Spyware Doctor from the Google Pack and run it twice-- a Full/Deep, and then a "quick/Intelligent.

Once you have all clean scans-- if you still have the same problem, it is probably corrupted files. You may need an XP Install disc (you may be able to use the disc that came with your computer, even if it isn't an official Microsoft disc) for this next:
* Open a command prompt and launch the System File Checker by typing in sfc /scannow. Insert the disc when/if prompted (and close any windows that open.. you don't want to run Setup, or launch a recovery).

* XP's firewall is not all that great. Please look at http://techpaul.wordpress.com/2008/04/22/about-firewalls/

* Since this behavior can be indicative of real problems, it is not a bad idea to have a qualified PC repair technician have a look at your system.

Today's free download: (from site) "With DataCD you will be able to print simple CD jewel case labels (Back & Front Cover, Slim CD Front Cover, Pocket Slim CD Front Cover, SuperDisk 120mb, NeatO [68646] NeatO [68645]). This is the ideal software if you decide to create personalized labels for your CDs."

Copyright 2007-8 © Tech Paul. All rights reserved. post to jaanix

How To Use System Restore To Fix Windows

Have you ever wished you could go back in time...and un-do something you did? Windows' built-in recovery tool, System Restore allows your computer to do what you and I cannot do, jump back in history to a time when everything was working properly, and that's a pretty neat trick!

Tip of the day: I should caution you that System Restore is not a panacea-- there are some things it copies and restores and some things it doesn't.
* It does not recover data once the Recycle bin has been emptied -- you need to use Shadow Copy or an undelete utility for that.
* It doesn't recover lost or corrupted User passwords.

It is, however, "user friendly" and simple to use. It does, automatically, take "snapshots" of the Registry and some dynamic system files, and is a good way to get an unstable and/or non-booting system back on its feet again without losing your files and user settings.

To get started, you need to make sure that System Restore is turned on, and that it has at least 200 megabytes of free hard-drive space to store snapshots on.

Turn on System Restore by clicking Start and right-click My Computer >Properties >System Restore tab and make sure there's no check in the box next to "Turn off System Restore on all drives."

While you're there, select the drive, or partition, where you want to store the snapshots and click the Settings button. Now you can use the slider to denote the amount of memory you want to devote to System Restore. I set mine to about 500 MB's, which gives me a good selection of Restore Points (snapshots) without losing too much storage. And now you are set: Windows will start taking snapshots whenever you make a 'major' change, like installing a program or device driver.

There are a couple of different ways to use System Restore to go back in time. In the first scenario, Windows still functions, and boots, but is unstable and crashes or freezes frequently.

1) Use System Restore by clicking Start >Programs >Accessories >Sytem Tools >System Restore. This will launch the System Restore Wizard. By default, the radio button "Restore my computer to an earlier time" is already selected so hit the Next button.

Now you will see a calendar, which has the available snapshots/times in bold.

2) Start with the most recent one first, and click Next, and then OK. Your system will reboot, take a while to load, and then a message saying "Your system has been successfully restored to date selected" will appear.

If this doesn't happen, you will see an error message-- retry using the next most recent Restore Point. You may have to try several.

The next scenario is when you're in a bad situation where Windows just BSOD's ("blue screens"), or won't even boot. Boot your machine and hit, repeatedly, the F8 key as if you were trying to get into Safe Mode.

When the white-on-black Advanced Start Up screen appears do not hit any key(s) just yet. Before too long a dialogue will open asking whether you want to continue on into Safe Mode...Y/N? Type an "N" for "no". This will launch the System Restore Wizard and you follow the steps as outlined above.

Should this dialogue not open after a suitable wait, use your up/down arrow keys to highlight (select) "Safe Mode" and hit Enter. You will now be in the funny-looking, petite version of Windows called, you guessed it, "Safe Mode". It's easy to know that you are, because it clearly says Safe Mode in all four corners of your desktop. Now you can access System Restore through the Start >Programs menu. Again, follow the steps as outlined above.

Occasionally System Restore cannot undo all the damage and it doesn't work as we'd hoped. If the damage was done by malware such as a virus that also infected your snapshots, it may not work at all. But it is a powerful tool and has saved me many times over the years. It is quick, simple, and usually very effective-- and it's free!

[For more answers on System Restore, see my two follow-up posts; "A quick System Restore addenda", and "questions answered".]

Today's free link: I mentioned undelete utilities, and there are many out there for you to try. Try to recover files by starting with a scan using Softperfect File Recovery. "...a free and useful tool to restore accidentally deleted files from hard and floppy disks, USB flash drives, CF and SD cards and other storage media. It supports the popular file systems such as FAT12, FAT16, FAT32, NTFS and NTFS5 with compression and encryption. If your important files disappeared and you can’t find them in the recycle bin, try this software product and get the files back to life. Easy to use, no installation is required."

Copyright 2007-8 ©  Tech Paul. All rights reserved. post to jaanix